Terms of service

 

Welcome to goddiva.shop.

These Terms of Service ("Terms") govern your access to and use of goddiva.shop, including all information, content, features, tools, products, and services made available through our website.

Throughout these Terms, the terms "we", "us", and "our" refer to goddiva.shop. The terms "you" and "your" refer to any visitor, customer, or other user of our website.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies published on goddiva.shop.

If you do not agree to these Terms, you should not use our website or services.

Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.

1. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the website with the permission and supervision of a parent or legal guardian where required by law.

You must not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not use our website in a manner that violates any applicable law or regulation.

A breach of these Terms may result in suspension or termination of your access to our website or services where reasonably necessary and permitted by law.

2. Shopify Platform

Our online store operates using the Shopify commerce platform.

Shopify provides technology that enables us to display products, manage orders, process checkout activity, and provide other e-commerce functionality.

Certain features of our website may therefore also be subject to Shopify's applicable technical requirements, policies, and service conditions.

Your purchase of products from goddiva.shop creates a transaction between you and goddiva.shop, subject to these Terms and applicable law.

3. Products and Services

We make reasonable efforts to accurately display and describe the products available through our website.

Product information may include descriptions, specifications, photographs, colours, dimensions, sizing information, materials, availability, and pricing.

Colours and visual appearances may vary depending on your device, screen settings, lighting conditions, or other technical factors.

We reserve the right to modify our product selection, discontinue products, or introduce new products at any time.

Product availability is not guaranteed until an order has been accepted and processed.

Nothing in this section limits any rights you may have where goods fail to comply with a consumer guarantee under Australian Consumer Law.

4. Product Information

We aim to ensure that product descriptions and other information displayed on goddiva.shop are accurate.

However, minor typographical, technical, or administrative errors may occasionally occur.

If we identify a material error affecting an order, we may contact you to provide accurate information and, where appropriate, give you an opportunity to confirm or cancel the affected order.

We will not use this provision to avoid obligations imposed by Australian Consumer Law.

5. Pricing

Prices displayed on goddiva.shop are the prices applicable at the time they are shown, unless otherwise stated.

Prices may change from time to time without prior notice.

A price change will not normally affect an order that we have already accepted, except where permitted by law or where an obvious pricing error has occurred and the order has not yet been validly completed.

Any applicable taxes, charges, discounts, or shipping costs will be displayed or communicated as appropriate during the purchasing process.

6. Orders

When you place an order through goddiva.shop, you are making an offer to purchase the products included in your order.

Receiving an automated order confirmation does not necessarily mean that every item in the order has been finally accepted or dispatched.

We may review orders before processing them for payment, security, fraud prevention, inventory availability, or other legitimate business purposes.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Payment cannot be authorised;

  • Information provided with the order is materially incorrect;

  • We reasonably suspect fraud or unauthorised activity;

  • A material pricing or product information error has occurred;

  • The order appears to violate these Terms or applicable law.

If we cancel an order after payment has been successfully collected, we will provide an appropriate refund of the amount paid for the cancelled portion of the order.

7. Order Information

You agree to provide current, complete, and accurate purchase and account information when placing an order.

This includes accurate:

  • Customer name;

  • Email address;

  • Billing information;

  • Shipping address;

  • Payment information; and

  • Other information reasonably required to fulfil your order.

You are responsible for checking your order and delivery information before submitting your purchase.

If you discover an error after placing your order, please contact us promptly at:

info@goddiva.shop

We will make reasonable efforts to assist, but we cannot guarantee that information can be changed after an order has entered processing or shipping.

8. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method;

  • The information provided is accurate;

  • You authorise the applicable payment provider to process the transaction.

Payment services may be provided by Shopify and independent payment service providers.

We may delay or cancel an order where payment is declined, reversed, disputed, or identified as potentially fraudulent.

9. Fraud Prevention

To protect customers and our business, we may use reasonable fraud prevention and transaction verification measures.

Orders may be reviewed where there are unusual transaction patterns, inconsistencies in billing or delivery information, payment verification concerns, or other indicators of potential fraud.

We may request reasonable additional information to verify an order.

Where we reasonably believe an order is fraudulent, unauthorised, or unlawful, we may cancel the transaction and refund any amount that must be returned in accordance with applicable law.

10. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping Policy, which forms part of these Terms.

Customers are responsible for providing accurate delivery information.

Estimated delivery periods are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control.

Nothing in these Terms or our Shipping Policy limits any rights available to you under Australian Consumer Law where applicable.

11. Returns and Refunds

Returns, refunds, exchanges, faulty products, damaged products, and incorrect orders are governed by our Return and Refund Policy, which forms part of these Terms.

Our voluntary return policies operate in addition to your rights under Australian Consumer Law.

Nothing in these Terms or any other policy published by goddiva.shop is intended to exclude, restrict, or modify a consumer guarantee or remedy that cannot lawfully be excluded.

12. Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Where applicable, you may be entitled to remedies if products fail to satisfy those guarantees.

Depending on the circumstances and seriousness of a failure, available remedies may include repair, replacement, refund, or compensation as provided by law.

Nothing in these Terms limits any mandatory rights or remedies available to Australian consumers.

If any provision of these Terms conflicts with a mandatory right under Australian Consumer Law, that mandatory right will prevail to the extent of the inconsistency.

13. Change of Mind

Australian Consumer Law does not generally require a business to provide a refund merely because a customer changes their mind about a product that is not faulty.

However, goddiva.shop may provide additional voluntary change-of-mind return rights under our Return and Refund Policy.

Any voluntary return rights provided by us are additional to, and do not replace or limit, your statutory consumer rights.

14. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, special offers, or other incentives.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash;

  • Discount codes must be entered before completing checkout;

  • Only valid and authorised discount codes may be used;

  • Promotions may have eligibility requirements or time limits;

  • Promotions may not be combined where expressly stated;

  • Promotional offers may be withdrawn or modified before an order is placed.

Any specific promotional terms displayed with an offer will apply in addition to these Terms.

We will not modify a promotion in a way that unlawfully removes rights already acquired by a customer.

15. Gift Cards

Where gift cards are offered through goddiva.shop, their use will be subject to the terms displayed at the time of purchase and applicable Australian law.

Nothing in these Terms is intended to reduce mandatory legal protections that apply to gift cards.

16. Customer Accounts

Certain website features may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your login details and for taking reasonable steps to prevent unauthorised access to your account.

You should notify us promptly if you believe your account has been accessed without authorisation.

We may temporarily restrict access to an account where reasonably necessary to investigate suspected fraud, security issues, or misuse.

17. Intellectual Property

Unless otherwise stated, content made available through goddiva.shop, including:

  • Text;

  • Graphics;

  • Website design;

  • Layouts;

  • Logos;

  • Icons;

  • Product descriptions;

  • Original photographs;

  • Videos;

  • Software elements; and

  • Other original website materials,

is owned by, licensed to, or lawfully used by goddiva.shop and is protected by applicable intellectual property laws.

You may access and use website content for ordinary personal, non-commercial shopping purposes.

You must not reproduce, copy, distribute, sell, commercially exploit, modify, republish, or create derivative works from protected website content without appropriate authorisation, except where permitted by law.

18. Third-Party Intellectual Property

Certain trademarks, product names, images, content, applications, or services appearing on our website may belong to third parties.

All rights in third-party intellectual property remain with their respective owners.

Nothing on goddiva.shop grants you ownership of or a licence to third-party intellectual property except where expressly stated.

19. User Content

If our website allows you to submit reviews, comments, photographs, suggestions, feedback, or other content, you remain responsible for the content you submit.

You must not submit content that:

  • Is unlawful;

  • Is fraudulent or misleading;

  • Infringes intellectual property rights;

  • Violates another person's privacy;

  • Contains malicious software;

  • Is threatening, abusive, defamatory, or discriminatory;

  • Contains unsolicited advertising or spam.

By submitting content to us, you grant us a non-exclusive licence to use, reproduce, display, and communicate that content as reasonably necessary to operate, promote, and improve our website and services, subject to applicable law and our Privacy Policy.

20. Reviews

Customer reviews must reflect genuine experiences and must not intentionally mislead other customers.

We may moderate or remove reviews where reasonably necessary because they contain:

  • Illegal content;

  • Personal information;

  • Spam;

  • Malicious content;

  • Abusive material;

  • Content unrelated to the product or service;

  • Material that infringes third-party rights.

We will not knowingly manipulate genuine customer reviews in a manner that would mislead consumers.

21. Prohibited Uses

You must not use our website or services to:

  • Violate applicable laws or regulations;

  • Commit fraud;

  • Infringe intellectual property rights;

  • Harass, threaten, abuse, or discriminate against others;

  • Submit false or misleading information;

  • Upload malicious software or computer code;

  • Attempt to gain unauthorised access to our systems;

  • Interfere with website security;

  • Scrape or collect personal information unlawfully;

  • Send spam or unsolicited commercial communications;

  • Impersonate another person;

  • Circumvent security or fraud-prevention measures;

  • Use automated systems in a manner that materially disrupts our services.

We may take reasonable measures to prevent or respond to prohibited activity.

22. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

Third-party services are operated independently and may have their own terms, privacy policies, and practices.

We do not control independent third-party websites and are not responsible for their content, security, availability, or conduct except to the extent responsibility cannot lawfully be excluded.

You should review the applicable terms and policies before using third-party services.

23. Optional Third-Party Tools

We may provide access to tools, applications, payment systems, integrations, or services operated by third parties.

Your use of those third-party services may be subject to separate terms imposed by the relevant provider.

We do not guarantee the continued availability of optional third-party tools.

24. Website Availability

We aim to keep goddiva.shop accessible and functioning properly.

However, the website may occasionally be unavailable because of:

  • Maintenance;

  • Technical issues;

  • Security updates;

  • Hosting problems;

  • Service provider interruptions;

  • Events outside our reasonable control.

We may modify, suspend, or discontinue website features where reasonably necessary.

Nothing in this section excludes liability that cannot lawfully be excluded.

25. Accuracy of Website Information

We make reasonable efforts to ensure information on our website is current and accurate.

However, information may occasionally contain typographical errors, inaccuracies, or omissions.

Where an error is identified, we may correct or update the relevant information.

If an error materially affects an order you have placed, we will deal with the matter reasonably and in accordance with applicable law.

26. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that personal information will be handled in accordance with that policy and applicable privacy laws.

27. Security

We take reasonable measures designed to protect the security of our website and customer information.

However, no internet-based system can guarantee complete security.

You must not attempt to bypass, disable, interfere with, or compromise any security feature of goddiva.shop.

28. Disclaimer

To the maximum extent permitted by law, our website and its general informational content are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption or technical error.

However, nothing in this section excludes any statutory guarantee, representation, condition, warranty, right, or remedy that cannot lawfully be excluded under Australian law.

29. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies liability where doing so would be unlawful, including liability arising under mandatory provisions of Australian Consumer Law.

Subject to those mandatory rights and to the maximum extent permitted by law, goddiva.shop will not be responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

30. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims reasonably resulting from your unlawful use of our website, deliberate violation of these Terms, infringement of another person's rights, or fraudulent conduct.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence where liability cannot lawfully be excluded, or a breach of a mandatory consumer guarantee.

31. Force Majeure

Where permitted by law, we will not be responsible for a delay or failure caused by circumstances genuinely outside our reasonable control, including significant natural disasters, serious transportation disruption, government restrictions, major telecommunications failures, or similar events.

If such an event materially affects an order, we will communicate with affected customers where reasonably practicable and handle available remedies in accordance with applicable law.

32. Suspension and Termination

We may suspend or terminate access to certain website services where reasonably necessary because of:

  • Fraud;

  • Security concerns;

  • Serious or repeated violations of these Terms;

  • Illegal activity;

  • Abuse of our website or services.

Termination of website access does not remove rights or obligations that arose before termination.

Any outstanding consumer rights, refunds, orders, or statutory remedies will continue to be handled in accordance with applicable law.

33. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

34. No Waiver

If we do not immediately enforce a provision of these Terms, this does not automatically mean that we have waived our right to enforce it later.

Any waiver must be consistent with applicable law.

35. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other applicable policies published on goddiva.shop, constitute the terms governing your use of our website and purchases from us.

Nothing in this section limits any representations, guarantees, or rights that cannot lawfully be excluded.

36. Interpretation

Headings are included for convenience and do not limit the meaning of these Terms.

References to applicable law include laws, regulations, and mandatory consumer protections that apply to the relevant transaction.

Where these Terms conflict with a mandatory legal requirement, the mandatory legal requirement will prevail.

37. Governing Law

These Terms are governed by the laws applicable in Australia, including the Australian Consumer Law where relevant.

Nothing in these Terms restricts any right you may have to bring a claim before a court, tribunal, regulator, or dispute resolution body that has jurisdiction under applicable Australian law.

38. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our website;

  • Products or services;

  • Business operations;

  • Technology;

  • Legal or regulatory requirements.

The latest version will be published on goddiva.shop.

Changes will apply prospectively from the date they are published unless applicable law requires otherwise.

Changes will not retrospectively remove mandatory rights that have already arisen in relation to a completed transaction.

39. Contact Information

Questions regarding these Terms of Service may be sent to:

goddiva.shop
Email: info@goddiva.shop

For questions relating to an order, return, refund, product, payment, shipping issue, privacy matter, or these Terms, please contact us at info@goddiva.shop.

40. Consumer Rights Statement

Nothing contained in these Terms, our website, or any policy of goddiva.shop is intended to exclude, restrict, or modify any consumer right, guarantee, condition, warranty, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Where there is an inconsistency between these Terms and a mandatory provision of applicable Australian law, the mandatory legal provision will prevail.