Legal notice

 

This Legal Notice applies to the website goddiva.shop and the online services, information, products, and content made available through this website.

The online store is operated under the name goddiva.shop.

For all legal, customer service, order, privacy, return, refund, shipping, and general enquiries, please contact us at:

Email: info@goddiva.shop

1. Website Operator

Website: goddiva.shop
Online Store Name: goddiva.shop
Contact Email: info@goddiva.shop
Market Served: Australia

All enquiries relating to the operation of this website should be directed to info@goddiva.shop.

2. Purpose of This Website

goddiva.shop operates as an online retail store offering products to customers, including women's fashion apparel and related products.

Our product range may include:

  • Dresses;

  • Mini dresses;

  • Skirts;

  • Mini skirts;

  • Fashion jeans;

  • Denim clothing;

  • Short skirts;

  • Trousers;

  • Slim-fit pants;

  • Other women's fashion apparel and accessories.

Product availability may change from time to time.

3. Australian Consumer Law

Nothing contained in this Legal Notice, our Terms of Service, Return and Refund Policy, Shipping Policy, Privacy Policy, or any other policy published on goddiva.shop is intended to exclude, restrict, or modify any right, guarantee, condition, warranty, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where Australian Consumer Law applies, customers may have statutory rights and remedies in relation to products that are faulty, unsafe, not of acceptable quality, materially different from their description, or otherwise fail to comply with applicable consumer guarantees.

Any voluntary return, refund, exchange, or warranty policy offered by goddiva.shop operates in addition to applicable statutory consumer rights.

4. Accuracy of Information

We take reasonable steps to ensure that information published on goddiva.shop is accurate and current.

However, occasional errors may occur in relation to:

  • Product descriptions;

  • Product specifications;

  • Prices;

  • Product availability;

  • Sizing information;

  • Colours;

  • Images;

  • Promotional information;

  • Delivery estimates;

  • Website content.

If we become aware of a material error, we may correct or update the relevant information.

Where an error affects an order that has already been placed, we will deal with the matter reasonably and in accordance with applicable Australian law.

5. Product Images and Colours

We make reasonable efforts to display product images and colours accurately.

However, the appearance of colours and other visual details may vary depending on:

  • Device type;

  • Screen resolution;

  • Monitor settings;

  • Lighting conditions;

  • Photography;

  • Browser configuration.

Minor visual differences do not necessarily mean that a product is defective.

Nothing in this section limits your rights where a product is materially different from its description or otherwise fails to comply with an applicable consumer guarantee.

6. Product Sizing

Sizing may vary between products, styles, manufacturers, and designs.

Where sizing information is provided, customers should review the relevant product description or size information before completing a purchase.

If you order an incorrect size, any voluntary change-of-mind return will be handled according to our Return and Refund Policy.

This does not affect your statutory rights if a product is incorrectly described, labelled, faulty, or otherwise fails to meet applicable consumer guarantees.

7. Prices

Prices displayed on goddiva.shop are subject to change.

The price applicable to an order is generally the price displayed and accepted during checkout, subject to correction of obvious or material errors where permitted by law.

Any applicable charges will be communicated during the checkout process where required.

8. Orders

All orders placed through goddiva.shop are subject to:

  • Product availability;

  • Successful payment;

  • Order verification;

  • Fraud-prevention checks;

  • Accurate customer information; and

  • Our Terms of Service.

We may cancel or decline an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, an obvious error has occurred, or fraudulent activity is reasonably suspected.

If we cancel an order after payment has been collected, any amount that must be returned will be refunded in accordance with applicable law.

9. Shipping and Delivery

Shipping arrangements are governed by our Shipping Policy.

For eligible Australian orders, goddiva.shop provides:

Standard Shipping: FREE
Estimated Delivery Time: 15–20 days

Delivery estimates may be affected by carrier delays, weather, public holidays, transportation disruptions, incorrect addresses, or circumstances outside our reasonable control.

Nothing in this Legal Notice limits any rights available to customers under applicable Australian law in relation to non-delivery or unreasonable delay.

10. Returns and Refunds

Returns, exchanges, damaged products, faulty products, incorrect orders, and refunds are governed by our Return and Refund Policy.

Any voluntary return conditions published by goddiva.shop do not replace or restrict mandatory consumer rights available under Australian Consumer Law.

Customers requiring assistance should contact:

info@goddiva.shop

11. Intellectual Property

Unless otherwise stated or owned by a third party, original website materials made available through goddiva.shop, including website text, layout, graphics, design elements, original images, logos, product descriptions, and other original content, are owned by, licensed to, or lawfully used by goddiva.shop.

Such content may be protected by applicable copyright, trademark, and other intellectual property laws.

You may access and use our website for personal and lawful shopping purposes.

You must not, without appropriate permission or another lawful basis:

  • Reproduce protected content for commercial purposes;

  • Republish protected content;

  • Sell or redistribute protected website materials;

  • Modify protected content and present it as your own;

  • Use our content in a way that infringes intellectual property rights.

12. Third-Party Intellectual Property

Product names, trademarks, logos, photographs, software, services, or other materials belonging to third parties remain the property of their respective owners.

The appearance of third-party trademarks or materials on our website does not transfer ownership of those rights to goddiva.shop or to users of our website.

13. Prohibited Website Use

You must not use goddiva.shop:

  • For unlawful purposes;

  • To commit or facilitate fraud;

  • To transmit malicious software;

  • To interfere with website security;

  • To attempt unauthorised access to systems or accounts;

  • To impersonate another person;

  • To violate intellectual property rights;

  • To unlawfully collect personal information;

  • To submit deliberately false or misleading information;

  • To interfere with the ordinary operation of the website.

We may take reasonable action to protect our website, customers, systems, and legal rights.

14. External Links

Our website may contain links to websites, applications, payment providers, social media platforms, or services operated by independent third parties.

Third-party services may have their own terms, privacy policies, and legal notices.

We do not control independent third-party websites and cannot guarantee their availability, content, or security.

Customers should review the policies of third-party services before using them or providing personal information.

15. Shopify

Our online store uses Shopify technology to provide e-commerce functionality.

Certain website functions, including checkout, account functionality, payment integrations, and other online shopping features, may therefore involve Shopify or service providers integrated with Shopify.

Use of those third-party services may also be subject to their own applicable terms and privacy practices.

16. Payment Services

Payments may be processed through third-party payment service providers available through our checkout.

Payment providers may independently process certain information necessary to complete transactions, verify payments, prevent fraud, and provide their services.

Customers should review the applicable provider's terms and privacy information where appropriate.

17. Privacy

Personal information collected through goddiva.shop is handled in accordance with our Privacy Policy and applicable privacy requirements.

Our Privacy Policy explains matters including:

  • Information we collect;

  • How information is used;

  • How information may be disclosed;

  • Cookies and similar technologies;

  • Data security;

  • Customer privacy requests;

  • Marketing communications;

  • Contact procedures.

Privacy enquiries may be sent to:

info@goddiva.shop

18. Website Security

We take reasonable measures designed to protect our website and customer information.

However, no internet service, electronic communication system, or data storage method can guarantee absolute security.

Users are responsible for taking reasonable precautions when using online services, including protecting passwords and account credentials.

19. Website Availability

We aim to maintain reliable access to goddiva.shop, but we do not guarantee uninterrupted availability.

Access may occasionally be interrupted by:

  • Maintenance;

  • Technical problems;

  • Security updates;

  • Hosting interruptions;

  • Third-party service failures;

  • Network problems;

  • Circumstances outside our reasonable control.

We may modify, maintain, update, or temporarily suspend website functionality where reasonably necessary.

20. General Information Disclaimer

General information provided on goddiva.shop is intended to assist customers with purchasing and using our services.

Nothing on the website should be interpreted as professional legal, financial, medical, or other specialist advice unless expressly stated otherwise.

Customers requiring professional advice should obtain advice appropriate to their individual circumstances.

21. Limitation of Liability

To the maximum extent permitted by applicable law, goddiva.shop is not responsible for losses arising solely from circumstances outside our reasonable control or losses that were not reasonably foreseeable.

Nothing in this Legal Notice excludes, restricts, or modifies liability, rights, guarantees, or remedies where doing so would be unlawful.

In particular, nothing in this Legal Notice excludes or limits mandatory protections available under Australian Consumer Law.

22. No Exclusion of Mandatory Rights

Any disclaimer, limitation, exclusion, or condition contained in this Legal Notice applies only to the maximum extent permitted by law.

If applicable Australian law provides you with a right or remedy that cannot legally be excluded, that right or remedy continues to apply regardless of anything contained in this Legal Notice.

23. Fraud and Misuse

We reserve the right to investigate activity where we reasonably suspect:

  • Payment fraud;

  • Identity misuse;

  • Unauthorised transactions;

  • Refund abuse;

  • Account misuse;

  • Security attacks;

  • Other unlawful conduct.

Where reasonably necessary and lawful, we may suspend transactions, restrict website access, request additional verification, or report suspected unlawful conduct to appropriate parties.

24. Electronic Communications

When you place an order, create an account, or contact goddiva.shop, communications may be provided electronically.

These communications may include:

  • Order confirmations;

  • Payment notifications;

  • Shipping updates;

  • Customer service correspondence;

  • Refund information;

  • Account communications;

  • Important policy or security notices.

Marketing communications will be handled in accordance with applicable requirements and our Privacy Policy.

25. Complaints and Customer Support

If you have a concern regarding:

  • An order;

  • A product;

  • Shipping;

  • Delivery;

  • Returns;

  • Refunds;

  • Privacy;

  • Website use;

  • Legal matters; or

  • Any service provided through goddiva.shop,

please contact:

Email: info@goddiva.shop

We will review customer enquiries and complaints and seek to provide an appropriate response.

26. Governing Law

This Legal Notice and use of goddiva.shop are subject to applicable laws of Australia, including Australian Consumer Law where relevant.

Nothing in this Legal Notice prevents a consumer from exercising any right to bring a matter before a court, tribunal, regulator, consumer protection authority, or other body that has jurisdiction under applicable law.

27. Severability

If any provision of this Legal Notice is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remainder of this Legal Notice will continue to apply to the extent permitted by law.

28. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • Our business operations;

  • Website functionality;

  • Products or services;

  • Legal requirements;

  • Regulatory requirements.

The latest version will be published on goddiva.shop.

Changes will not remove mandatory consumer rights that have already arisen in relation to a transaction.

29. Relationship With Other Policies

This Legal Notice should be read together with the other policies published on goddiva.shop, including our:

  • Terms of Service;

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy.

Where any website policy conflicts with a mandatory requirement of applicable Australian law, the mandatory legal requirement will prevail.

30. Contact Information

For questions concerning this Legal Notice or goddiva.shop, please contact:

goddiva.shop
Email: info@goddiva.shop

Customer service, legal, privacy, order, shipping, return, and refund enquiries may all be submitted through this email address.