At goddiva.shop, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returns, exchanges, refunds, damaged or defective products, and other order-related issues.

This policy applies to purchases made through goddiva.shop and operates in addition to any rights you may have under the Australian Consumer Law (ACL).

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days from the date your order is delivered. To qualify for a return, the item must:

• Be unused, unworn, unwashed, and in its original condition;

• Have all original tags, labels, packaging, and accessories attached or included;

• Show no signs of wear, damage, alteration, washing, staining, perfume, cosmetics, or other use;

• Be accompanied by proof of purchase or your order information.

To request a return, please contact us at:

Email: info@goddiva.shop

Please include your order number, the item you wish to return, and the reason for your return.

Do not send a product back before contacting us. Once your return request has been reviewed and accepted, we will provide you with the applicable return instructions.

2. Change-of-Mind Returns

For eligible items, goddiva.shop accepts change-of-mind return requests made within 30 days of delivery.

Change-of-mind returns include situations where:

• You no longer want the product;

• You ordered the wrong size, colour, or style;

• The product is suitable and as described, but you decide not to keep it.

Items returned because of a change of mind must meet all return eligibility requirements described in this policy.

Unless otherwise required by applicable law, customers are responsible for the cost of returning change-of-mind items.

Original shipping charges, if any, are not refundable for change-of-mind returns. Where the original order qualified for free shipping, no original shipping charge will be deducted unless permitted by applicable law and clearly communicated to you.

3. Damaged, Defective, Faulty, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged;

• Defective or faulty;

• Incorrect;

• Significantly different from its description; or

• Missing an item that should have been included,

please contact info@goddiva.shop as soon as reasonably possible.

When contacting us, please provide:

• Your order number;

• A description of the problem; and

• Clear photographs or other reasonable evidence showing the issue where appropriate.

We will review the matter and provide an appropriate remedy in accordance with this policy and applicable Australian consumer law.

Where a product fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or another remedy depending on the nature and seriousness of the problem.

Where a return is required because we supplied a faulty, damaged, defective, or incorrect item, reasonable return costs will be handled by goddiva.shop where required by applicable law.

4. Australian Consumer Law

Nothing in this Return and Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Products sold to Australian consumers come with consumer guarantees that apply automatically.

Where a product has a major problem, you may be entitled to reject the product and choose between a replacement or refund in accordance with Australian Consumer Law.

A major problem may include circumstances where a product:

• Is unsafe;

• Is significantly different from its description or sample;

• Cannot be used for its normal purpose and cannot easily be fixed within a reasonable time; or

• Has a problem that would have prevented a reasonable consumer from purchasing it had they known about the problem beforehand.

For a problem that is not major, we may be entitled to provide an appropriate remedy, such as a repair, within a reasonable time where permitted by Australian Consumer Law.

Our voluntary 30-day return period does not limit any statutory rights that may continue beyond 30 days under Australian Consumer Law.

5. Items That Cannot Normally Be Returned for Change of Mind

For health, hygiene, safety, or other reasonable reasons, certain products may not be eligible for a voluntary change-of-mind return where applicable.

This may include:

• Items that have been worn, washed, used, altered, or damaged after delivery;

• Products without their original tags, labels, or packaging where this affects their resale condition;

• Personalised or customised products;

• Gift cards;

• Items identified as non-returnable for hygiene reasons after any hygiene seal has been removed or broken.

These exclusions apply only to voluntary change-of-mind returns.

They do not limit your rights under Australian Consumer Law where an item is faulty, defective, unsafe, incorrectly described, or otherwise fails to satisfy an applicable consumer guarantee.

6. Sale and Promotional Items

Sale, discounted, and promotional items may be returned under the same eligibility requirements described in this policy unless a specific promotion expressly provides additional return conditions.

Regardless of any promotional or sale status, your rights under Australian Consumer Law continue to apply where a product fails to meet applicable consumer guarantees.

7. Exchanges

If you wish to exchange an eligible item for another size, colour, or product, please contact us at info@goddiva.shop.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or process an eligible refund where applicable.

For change-of-mind exchanges, customers may be responsible for applicable return shipping costs unless otherwise stated.

For defective, faulty, damaged, or incorrect products, any remedy will be handled in accordance with Australian Consumer Law.

8. Return Shipping

For approved change-of-mind returns, the customer is generally responsible for return shipping costs.

We recommend using a tracked shipping service and retaining proof of postage until your return has been completed.

goddiva.shop is not responsible for return parcels lost during transit where the return shipping method was arranged independently by the customer, except where responsibility is imposed on us by applicable law.

If the return relates to an incorrect, damaged, defective, or faulty product, please contact us before arranging return shipping so that we can provide appropriate instructions.

9. Return Approval and Inspection

Receiving a returned product does not automatically mean that the return has been approved.

Once we receive your returned item, we may inspect it to confirm that it meets the applicable return requirements.

If the item qualifies for a return, we will proceed with the applicable refund or exchange.

For voluntary change-of-mind returns, we may decline a refund where an item has been used, worn, washed, altered, damaged, or otherwise returned in a condition that does not meet the requirements of this policy.

This does not affect rights or remedies available under Australian Consumer Law.

10. Refunds

Once an eligible return has been received, inspected, and approved, we will process your refund to the original payment method used for the purchase.

After a refund has been processed by us, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Refund processing times imposed by financial institutions are outside our direct control.

We will notify you when your refund has been processed.

11. Partial Refunds

In limited circumstances, a partial refund may be offered for voluntary returns where appropriate and permitted by law, such as where an item is returned with missing packaging or accessories and the product does not otherwise involve a failure of an Australian Consumer Law guarantee.

Nothing in this section permits us to reduce a refund or other remedy where doing so would conflict with your statutory consumer rights.

12. Order Cancellations

If you wish to cancel an order, please contact info@goddiva.shop as soon as possible after placing your order.

We will attempt to accommodate cancellation requests where the order has not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may request a return after delivery in accordance with this policy.

13. Refused or Unclaimed Deliveries

If a parcel is refused, not collected, or returned to us due to circumstances attributable to the customer, we will review the order after the parcel has been returned.

Any refund or reshipment will be handled in accordance with this policy and applicable law.

Additional shipping costs resulting from an incorrect address, refused delivery, or failure to collect a parcel may be the customer's responsibility where permitted by law.

14. Incorrect Delivery Address

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact info@goddiva.shop as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

This section does not affect any rights you may have where a delivery problem was caused by goddiva.shop or one of our service providers.

15. Return Fraud and Abuse

We reserve the right to review and refuse voluntary returns that reasonably appear to involve fraudulent activity, abuse of our return process, or items that do not meet the eligibility requirements of this policy.

This provision does not allow us to refuse any remedy that a customer is legally entitled to receive under Australian Consumer Law.

16. Proof of Purchase

To help us process a return, refund, exchange, or consumer guarantee claim, we may request reasonable proof of purchase, such as:

• Your order confirmation;

• Order number;

• Payment confirmation; or

• Other reasonable evidence showing that the product was purchased from goddiva.shop.

17. Contact Us

If you have any questions about a return, refund, exchange, damaged item, incorrect order, or your rights under this policy, please contact us:

goddiva.shop
Customer Service Email: info@goddiva.shop

We will review your enquiry and work with you to provide an appropriate resolution in accordance with this Return and Refund Policy and applicable Australian law.

18. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our business practices, services, or legal obligations.

Any updated version will be published on goddiva.shop. Changes to this policy will not remove or limit any mandatory rights provided to consumers under applicable law.