Shipping policy

 

Thank you for shopping with goddiva.shop.

This Shipping, Returns and Refund Policy explains how we process and deliver orders, our estimated delivery timeframe, free shipping arrangements, and the procedures that apply to returns, exchanges, damaged or faulty products, and refunds.

This policy applies to purchases made through goddiva.shop for delivery to customers in Australia.

Our store offers women's fashion clothing, including dresses, mini dresses, skirts, jeans, fashion denim, short skirts, trousers, slim-fit pants, and other women's apparel and fashion items.

For assistance with an order, please contact:

Email: info@goddiva.shop

1. Free Standard Shipping

We provide FREE STANDARD SHIPPING on all orders placed through goddiva.shop for eligible delivery addresses in Australia.

There is no minimum order value required to receive free standard shipping.

Shipping Method: Standard Shipping
Shipping Cost: FREE
Estimated Delivery Time: 15–20 days

Customers will not be charged a standard shipping fee at checkout for eligible orders covered by this policy.

2. Estimated Delivery Time

The estimated delivery timeframe for standard orders is:

15–20 days

The delivery estimate begins after an order has been successfully confirmed and accepted for processing.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • High seasonal order volumes;

  • Transportation disruptions;

  • Incorrect or incomplete delivery information;

  • Remote delivery locations;

  • Security or payment verification;

  • Unexpected logistical disruptions.

We make reasonable efforts to ensure orders are delivered within the estimated timeframe.

If your order is significantly delayed, please contact info@goddiva.shop so that we can investigate the delivery status and provide an appropriate solution.

Nothing in this policy limits any rights or remedies available under Australian Consumer Law.

3. Order Processing

After you place an order, you will receive an order confirmation using the contact information provided during checkout.

Orders may be subject to payment, fraud-prevention, inventory, and address verification before dispatch.

Once an order has entered processing, we may not be able to make changes to the products, quantities, sizes, colours, or delivery address.

Customers should carefully review all order information before completing checkout.

4. Order Confirmation

An order confirmation does not necessarily mean that an order has already been dispatched.

Once your order has been prepared and handed to the applicable delivery provider, shipping or tracking information may be provided where available.

Please ensure that the email address submitted during checkout is correct so that you can receive important order updates.

5. Order Tracking

Where tracking is available for your shipment, tracking information will be sent to the email address associated with your order.

Tracking information may take some time to update after the parcel has been handed to the carrier.

If your tracking information does not update for an extended period or your parcel appears to be significantly delayed, please contact:

info@goddiva.shop

Please include your order number so that we can assist you efficiently.

6. Delivery Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please carefully check:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • Suburb;

  • State or territory;

  • Postcode;

  • Contact information.

If you notice an error after placing your order, contact info@goddiva.shop as soon as possible.

We will make reasonable efforts to update an address before dispatch, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

7. Incorrect Shipping Address

If an order cannot be delivered because the customer supplied an incorrect or incomplete delivery address, the parcel may be returned to the sender.

Once the parcel has been returned, please contact us to discuss available options.

Where permitted by law, additional delivery costs arising solely because of incorrect information supplied by the customer may be the customer's responsibility.

This does not apply where the delivery error was caused by goddiva.shop, our fulfilment provider, or the delivery carrier.

8. Changes to an Order

If you need to change your order, please contact us immediately at:

info@goddiva.shop

We will attempt to accommodate reasonable requests where possible.

However, once an order has been processed or dispatched, changes may no longer be possible.

If your order has already been dispatched, you may need to wait until it is delivered and then request an eligible return in accordance with this policy.

9. Order Cancellations

If you wish to cancel an order, please contact info@goddiva.shop as soon as possible.

If your order has not yet entered processing or dispatch, we will attempt to cancel it.

If the order has already been processed or shipped, cancellation may no longer be possible.

You may then request a return after receiving the order, subject to the return conditions described below.

10. Multiple-Item Orders

If your order contains several products, the products may occasionally be delivered separately.

If this occurs, receiving only part of your order does not necessarily mean that items are missing.

Please check any tracking information provided.

If all expected parcels have been delivered and an item is still missing, contact:

info@goddiva.shop

Include your order number and details of the missing item.

11. Delayed Orders

While our estimated delivery timeframe is 15–20 days, occasional delays may occur.

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@goddiva.shop

We will review available tracking and fulfilment information and, where appropriate, contact the delivery provider.

If a product cannot be supplied or delivered, we will provide an appropriate remedy in accordance with applicable Australian law.

12. Lost Parcels

If tracking indicates that your parcel may be lost in transit, please contact us promptly.

We may investigate the matter with the relevant delivery provider before determining the appropriate resolution.

Where an order is confirmed as lost before successful delivery, we will provide an appropriate remedy, which may include:

  • Replacement of the order; or

  • Refund of the affected order,

depending on the circumstances and applicable law.

You will not be required to pay an additional standard shipping fee for a replacement provided because the original parcel was lost before delivery.

13. Parcels Marked Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

  • Check around the delivery location;

  • Check with other household members;

  • Check any safe delivery location;

  • Check with neighbours where appropriate; and

  • Review the carrier's tracking information.

If you still cannot locate the parcel, contact info@goddiva.shop promptly.

We will review the available information and assist with an appropriate investigation.

Any remedy will depend on the circumstances and your rights under applicable Australian law.

14. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product itself is damaged, contact us at:

info@goddiva.shop

Please provide:

  • Your order number;

  • A description of the damage;

  • Clear photographs of the affected product; and

  • Photographs of the packaging where reasonably available.

This information helps us assess the issue promptly.

15. Incorrect Items

If you receive a product that is different from what you ordered, including an incorrect:

  • Product;

  • Style;

  • Size;

  • Colour; or

  • Quantity,

please contact info@goddiva.shop.

Please include your order number and photographs of the item received where appropriate.

Where we have supplied an incorrect product, we will provide an appropriate remedy and will not require you to bear reasonable return costs where Australian Consumer Law requires us to cover those costs.

RETURNS AND REFUNDS

16. 30-Day Voluntary Return Period

In addition to your rights under Australian Consumer Law, goddiva.shop provides a 30-day voluntary return period for eligible change-of-mind returns.

A request for a voluntary return should be submitted within 30 days after delivery.

To begin a return, contact:

info@goddiva.shop

Please provide:

  • Your order number;

  • The product you wish to return; and

  • The reason for your return.

Do not send a return before contacting us and receiving return instructions.

17. Clothing Return Conditions

Because our store sells women's fashion clothing, returned change-of-mind products must be in a condition suitable for resale.

Eligible voluntary returns must generally be:

  • Unworn;

  • Unwashed;

  • Unused;

  • Unaltered;

  • Undamaged;

  • Free from stains;

  • Free from makeup;

  • Free from perfume or strong odours;

  • Free from deodorant marks;

  • Free from pet hair;

  • Free from signs of wear;

  • Returned with original tags attached where supplied;

  • Returned with original packaging where reasonably applicable.

We reserve the right to decline a voluntary change-of-mind return where a garment has clearly been worn, washed, altered, damaged, or otherwise does not satisfy these conditions.

These conditions do not restrict your rights where a product is faulty or fails to comply with Australian Consumer Law.

18. Trying On Clothing

Customers may reasonably inspect and try on clothing to determine fit, provided the garment is not worn beyond what is reasonably necessary to assess it and remains in returnable condition.

Please take care when trying on garments to avoid:

  • Makeup transfer;

  • Fake tan marks;

  • Deodorant marks;

  • Perfume;

  • Staining;

  • Stretching;

  • Damage;

  • Removal of tags.

A garment showing signs of actual use may not qualify for a voluntary change-of-mind return.

This does not affect statutory rights relating to faulty or non-compliant products.

19. Change-of-Mind Returns

Examples of a change-of-mind return include where:

  • You ordered the wrong size;

  • You selected the wrong colour;

  • You no longer want the garment;

  • You do not like the fit or style;

  • You ordered more than one option and want to return an unused item.

Eligible change-of-mind returns must satisfy the conditions set out in this policy.

For voluntary change-of-mind returns, the customer is responsible for return shipping costs unless we expressly agree otherwise.

20. Return Shipping for Change-of-Mind Returns

Customers arranging a voluntary change-of-mind return are responsible for returning the item safely.

We recommend using a tracked shipping service and retaining proof of postage until your return has been completed.

Return shipping costs for voluntary change-of-mind returns are not reimbursed unless required by law.

This rule does not apply to costs that goddiva.shop is legally required to bear in connection with faulty, damaged, incorrect, or otherwise non-compliant products.

21. Faulty or Defective Clothing

If a garment is faulty or defective, please contact:

info@goddiva.shop

Examples may include:

  • Broken zippers;

  • Significant stitching defects;

  • Missing components;

  • Significant fabric defects;

  • Manufacturing damage;

  • A product materially different from its description;

  • Another defect that causes the product to fail an applicable consumer guarantee.

Where a product fails to meet the consumer guarantees under Australian Consumer Law, your remedy will depend on the nature and seriousness of the failure.

Nothing in this policy limits those statutory rights.

22. Australian Consumer Law

Our products come with consumer guarantees under Australian Consumer Law where applicable.

These rights exist independently of our voluntary 30-day change-of-mind return policy.

If a product has a major failure, Australian Consumer Law may give you the right to reject the product and choose a refund or replacement.

For a non-major failure, we may be entitled to provide an appropriate remedy within a reasonable period as permitted by law.

Your statutory consumer rights are not limited to the 30-day voluntary return period stated in this policy.

Nothing in this policy excludes, restricts, or modifies a consumer guarantee, right, or remedy that cannot lawfully be excluded.

23. Sale and Promotional Items

Sale and promotional products remain covered by Australian Consumer Law.

An item being discounted or on sale does not remove statutory rights in relation to faults or failures of consumer guarantees.

For voluntary change-of-mind returns, sale or promotional products must satisfy the same return condition requirements described in this policy unless a specific promotion clearly states additional lawful conditions.

24. Hygiene and Return Conditions

Where particular fashion products are subject to genuine hygiene considerations, voluntary change-of-mind returns may be restricted after a hygiene seal or protective feature has been removed where this is clearly communicated and permitted by law.

Such restrictions do not apply where a product is faulty or where Australian Consumer Law provides a remedy.

25. Exchanges

If you wish to exchange an eligible garment for another size or available item, contact:

info@goddiva.shop

Exchanges are subject to stock availability.

If the requested replacement product is unavailable, we may offer another appropriate option or process an eligible refund.

Change-of-mind exchange shipping costs may be the customer's responsibility unless otherwise agreed.

Where an exchange is required as a remedy for a faulty or incorrectly supplied item, costs will be handled in accordance with applicable Australian law.

26. Refund Inspection

Returned items may be inspected after they are received.

For voluntary change-of-mind returns, we may check whether the garment:

  • Has been worn;

  • Has been washed;

  • Has been altered;

  • Contains marks or stains;

  • Has missing tags;

  • Is damaged;

  • Otherwise fails to meet the voluntary return requirements.

Once an eligible return is approved, the applicable refund will be processed.

Inspection requirements for voluntary returns do not permit us to refuse statutory remedies where Australian Consumer Law entitles a customer to one.

27. Refund Method

Approved refunds will normally be issued to the original payment method used to place the order.

Once we have processed a refund, your bank, card issuer, or payment provider may require additional time to make the funds available.

Processing times imposed by financial institutions are outside our direct control.

28. Original Shipping Costs

All eligible standard orders under this policy receive free standard shipping, so there is normally no original standard shipping charge to refund.

If any optional or additional delivery service is offered in the future and a customer voluntarily chooses that service, treatment of those charges will be determined by the applicable terms and Australian law.

Nothing in this section allows us to withhold an amount that must legally be refunded as part of a remedy under Australian Consumer Law.

29. Return Costs for Faulty Products

Where a product is faulty, damaged, incorrect, or otherwise fails to meet an applicable consumer guarantee, return costs will be handled in accordance with Australian Consumer Law.

Customers should contact info@goddiva.shop before arranging the return of a faulty product so that we can provide appropriate instructions.

30. Refunds for Missing Orders

If an order cannot be delivered and is confirmed as lost or otherwise cannot be supplied, we will assess the circumstances and provide an appropriate remedy.

Where a refund is required, the eligible amount will be returned to the original payment method.

31. Refused or Unclaimed Parcels

Customers should make reasonable efforts to receive or collect their parcels.

If an order is returned because:

  • Delivery was refused;

  • The parcel was not collected;

  • An incorrect address was supplied by the customer; or

  • Delivery could not be completed due to circumstances attributable to the customer,

please contact us after the parcel has been returned.

Any refund or reshipment will be assessed in accordance with this policy and applicable law.

32. Returns Sent Without Authorisation

Please contact us before returning any product.

Returns sent without sufficient identifying information may take longer to process because we may be unable to match the parcel to the correct customer order.

Contact:

info@goddiva.shop

before sending your return.

33. Proof of Purchase

We may request reasonable proof that an item was purchased through goddiva.shop.

Acceptable evidence may include:

  • Order number;

  • Order confirmation;

  • Payment confirmation; or

  • Other reasonable evidence of purchase.

34. Refund Abuse and Fraud

We reserve the right to investigate return or refund requests where there is reasonable evidence of fraud, abuse, altered products, fraudulent payment activity, or misrepresentation.

We may decline a voluntary return where the requirements of this policy have not been met.

This provision does not allow us to refuse a remedy that a customer is legally entitled to receive under Australian Consumer Law.

35. Contact Us About Shipping

For questions about:

  • Shipping;

  • Tracking;

  • Delivery delays;

  • Missing parcels;

  • Incorrect delivery;

  • Order status; or

  • Address corrections,

please contact:

goddiva.shop
Email: info@goddiva.shop

Please include your order number whenever possible.

36. Contact Us About Returns and Refunds

For questions concerning:

  • Returns;

  • Exchanges;

  • Refunds;

  • Incorrect items;

  • Damaged items;

  • Faulty garments;

  • Missing items; or

  • Consumer guarantee claims,

please contact:

goddiva.shop
Email: info@goddiva.shop

We will review your enquiry and provide an appropriate response in accordance with this policy and applicable Australian law.

37. Policy Updates

We may update this Shipping, Returns and Refund Policy from time to time to reflect changes to our shipping arrangements, business operations, Shopify functionality, or applicable legal requirements.

The current version will be published on goddiva.shop.

Any changes will not remove mandatory consumer rights that already apply to an existing purchase.

38. Summary of Shipping Terms

For convenience, our standard Australian shipping terms are:

Shipping Method: Standard Shipping
Shipping Fee: FREE on all eligible orders
Estimated Delivery Time: 15–20 days
Customer Service Email: info@goddiva.shop

These shipping terms should be read together with the complete provisions above and any mandatory rights available under Australian Consumer Law.