Privacy policy

 

At goddiva.shop, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how goddiva.shop ("we", "us", or "our") collects, uses, stores, discloses, and protects your personal information when you visit, browse, make a purchase from, communicate with, or otherwise use goddiva.shop and our related services.

This Privacy Policy is intended to operate consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where those laws apply to our business.

By using goddiva.shop, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Your full name;

  • Billing address;

  • Shipping or delivery address;

  • Email address;

  • Telephone number;

  • Order and transaction information;

  • Products viewed, purchased, returned, or added to your cart;

  • Customer account information;

  • Communications you send to us;

  • Customer service enquiries and correspondence;

  • Payment-related information;

  • IP address;

  • Device information;

  • Browser type;

  • Operating system;

  • Website activity and browsing information;

  • Cookie and similar technology information;

  • Marketing preferences;

  • Information you provide when submitting reviews, surveys, forms, or other content.

We only seek to collect personal information that is reasonably necessary for operating our online store, providing our services, fulfilling orders, communicating with customers, improving our website, and meeting our legal obligations.

2. Information You Provide Directly to Us

We collect information that you voluntarily provide when you:

  • Place an order;

  • Create or use a customer account;

  • Contact customer support;

  • Request a return, refund, or exchange;

  • Subscribe to marketing communications;

  • Submit a form;

  • Participate in a promotion or survey;

  • Leave a product review;

  • Communicate with us by email or through our website.

If you choose not to provide certain information, we may be unable to complete your order, provide requested services, or respond fully to your enquiry.

3. Information Collected Automatically

When you access or use goddiva.shop, certain technical information may be collected automatically.

This may include:

  • Your IP address;

  • Browser and device type;

  • Operating system;

  • Referring website;

  • Pages viewed;

  • Products viewed;

  • Time spent on pages;

  • Shopping cart activity;

  • Website interactions;

  • Approximate location derived from technical information;

  • Cookie identifiers and similar technologies.

We use this information to operate our website, maintain security, understand how customers use our services, improve website performance, and provide a better shopping experience.

4. Payment Information

When you make a purchase, payment information is processed through Shopify and applicable payment service providers.

Depending on the payment method selected, payment providers may collect information such as your payment card details, billing information, transaction information, and authentication information.

We generally do not receive or store complete payment card numbers. Payment information is handled by the relevant payment processors according to their own privacy and security practices.

5. How We Use Personal Information

We may use your personal information for purposes including:

  • Processing and fulfilling orders;

  • Confirming purchases;

  • Processing payments;

  • Arranging shipping and delivery;

  • Providing order tracking information;

  • Processing returns, refunds, and exchanges;

  • Providing customer support;

  • Responding to questions and requests;

  • Managing customer accounts;

  • Detecting and preventing fraud;

  • Protecting our website and customers;

  • Maintaining website functionality;

  • Improving our products, services, and website;

  • Personalising your shopping experience;

  • Maintaining business and transaction records;

  • Conducting analytics;

  • Sending service-related communications;

  • Sending marketing communications where permitted;

  • Managing promotions and surveys;

  • Enforcing our policies and Terms of Service;

  • Complying with legal, regulatory, taxation, accounting, and reporting obligations;

  • Protecting our legal rights and the rights of others.

We do not use personal information for purposes that are unrelated to our business activities unless permitted or required by applicable law.

6. Shopify

Our online store is hosted and operated using the Shopify commerce platform.

Shopify provides the technology that enables us to offer products and services through our online store.

As part of operating our store, personal information may be processed by Shopify and its affiliates, service providers, and subprocessors.

Shopify may process information relating to:

  • Website visits;

  • Customer accounts;

  • Orders;

  • Transactions;

  • Checkout activity;

  • Payments;

  • Device and browser information;

  • Fraud prevention;

  • Store security;

  • Customer support;

  • Website analytics.

Shopify's processing of personal information is also governed by its applicable privacy policies, contractual terms, and data processing arrangements.

7. Cookies and Similar Technologies

goddiva.shop, Shopify, and authorised service providers may use cookies, pixels, tags, local storage technologies, and similar tools.

These technologies may be used to:

  • Keep our website functioning correctly;

  • Remember items in your shopping cart;

  • Remember website preferences;

  • Maintain login sessions;

  • Process checkout activity;

  • Improve website performance;

  • Measure website usage;

  • Detect fraudulent or suspicious activity;

  • Analyse customer interactions;

  • Measure marketing effectiveness;

  • Provide relevant advertising where permitted.

Some cookies are necessary for the website to function, while others may support analytics, personalisation, or advertising.

Where required by applicable law or available through our Shopify customer privacy settings, you may be provided with options to manage certain cookies and privacy preferences.

You can also configure your browser to block or delete cookies. Disabling certain cookies may affect the functionality of our website.

8. Marketing Communications

Where permitted by law, we may use your contact information to send you marketing communications regarding products, promotions, offers, or other information relating to goddiva.shop.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in the relevant communication or by contacting:

info@goddiva.shop

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, security notices, or communications concerning an existing transaction.

9. Direct Marketing

We may use personal information for direct marketing where permitted under applicable Australian law.

We will provide a reasonable means to opt out of receiving direct marketing communications.

If you ask us to stop sending direct marketing communications, we will take reasonable steps to honour your request.

10. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

  • Shopify;

  • Payment processors;

  • Banks and financial institutions;

  • Shipping and delivery providers;

  • Warehousing and fulfilment providers;

  • Technology and hosting providers;

  • Website service providers;

  • Customer support providers;

  • Email and communication providers;

  • Analytics providers;

  • Advertising and marketing providers;

  • Fraud prevention and security providers;

  • Professional advisers;

  • Accountants;

  • Legal advisers;

  • Insurers;

  • Government agencies;

  • Regulatory authorities;

  • Law enforcement authorities.

We seek to disclose only the information reasonably necessary for the relevant purpose.

11. Business Transactions

If goddiva.shop is involved in a merger, acquisition, restructuring, financing arrangement, sale of business assets, insolvency process, or transfer of some or all of its business, personal information may be disclosed or transferred as part of that transaction where permitted by law.

Any recipient of such information will be expected to handle personal information consistently with applicable privacy obligations.

12. Legal Disclosure

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a lawful government request;

  • Comply with a court order, subpoena, warrant, or other lawful process;

  • Protect our legal rights;

  • Investigate suspected fraud;

  • Prevent illegal activity;

  • Protect customers or other individuals;

  • Enforce our agreements and policies.

We will only make such disclosures where permitted or required by law.

13. Overseas Disclosure and Processing

Because goddiva.shop operates using Shopify and other international technology and service providers, personal information may be transferred to, stored in, accessed from, or processed outside Australia.

Countries in which information may be processed can include Singapore and Canada, as well as other countries in which Shopify, its affiliated companies, payment providers, shipping providers, cloud providers, or other authorised service providers operate.

Privacy and data protection laws in other countries may differ from Australian law.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by applicable law in connection with that disclosure.

14. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information from:

  • Misuse;

  • Interference;

  • Loss;

  • Unauthorised access;

  • Unauthorised disclosure;

  • Unauthorised alteration or modification.

We also rely on Shopify and other reputable service providers to maintain appropriate security measures for information processed through their systems.

However, no internet transmission, electronic storage system, or security technology can guarantee absolute security.

Customers should also take reasonable steps to protect their account credentials and should not share passwords or other authentication details with unauthorised persons.

15. Data Breaches

If a data breach involving personal information occurs, we will assess and respond to the incident in accordance with applicable law.

Where the Notifiable Data Breaches scheme under Australian law applies and a breach is determined to be an eligible data breach, we will take the notification steps required by law, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions;

  • Manage customer relationships;

  • Provide customer support;

  • Maintain business records;

  • Prevent fraud;

  • Resolve disputes;

  • Enforce agreements;

  • Comply with taxation, accounting, legal, and regulatory obligations.

When personal information is no longer reasonably required and we are not legally required or otherwise permitted to retain it, we will take reasonable steps to delete, destroy, or de-identify it as appropriate.

17. Access to Your Personal Information

Subject to applicable law, you may request access to personal information that we hold about you.

To request access, contact:

info@goddiva.shop

We may need to verify your identity before providing access to protect your personal information from unauthorised disclosure.

In certain circumstances permitted by law, we may refuse an access request. Where required, we will provide an explanation for that refusal.

18. Correction of Personal Information

We aim to maintain personal information that is accurate, complete, and up to date.

If you believe the personal information we hold about you is inaccurate, incomplete, misleading, or outdated, please contact:

info@goddiva.shop

We will take reasonable steps to review and, where appropriate, correct the information in accordance with applicable law.

19. Requests to Delete Personal Information

You may contact us to request deletion of personal information.

We will assess deletion requests in accordance with applicable law and our legal obligations.

We may need to retain certain information where reasonably necessary or legally required, including information relating to:

  • Completed transactions;

  • Tax and accounting records;

  • Fraud prevention;

  • Disputes;

  • Chargebacks;

  • Legal claims;

  • Regulatory compliance.

Where deletion is appropriate, we will take reasonable steps to process the request.

20. Privacy Complaints

If you believe that we have mishandled your personal information or failed to comply with applicable privacy obligations, please contact us at:

Email: info@goddiva.shop

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law gives you the right to escalate the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

21. Children's Privacy

Our website is intended for general online shopping and is not designed specifically to collect personal information from children.

We do not knowingly seek to collect personal information directly from children where doing so would be inappropriate or unlawful.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us at info@goddiva.shop so that we can review the matter and take appropriate action.

22. Sensitive Information

We do not generally seek to collect sensitive information, such as information concerning health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or biometric information.

If sensitive information is provided to us, we will handle it in accordance with applicable legal requirements.

23. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or other online services.

When you leave goddiva.shop or interact directly with a third-party service, that third party's privacy policy and terms may apply.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

24. Social Media and Third-Party Platforms

If you interact with goddiva.shop through social media or another third-party platform, information may be collected by both us and the platform provider.

The platform provider's collection and use of information is governed by its own privacy policies and terms.

25. Automated Fraud and Security Checks

We and our service providers may use automated tools to identify potentially fraudulent, suspicious, abusive, or unauthorised transactions.

These tools may consider information such as:

  • Transaction history;

  • Device information;

  • IP address;

  • Billing information;

  • Shipping information;

  • Order patterns;

  • Payment-related indicators.

Where permitted by law, orders identified as presenting an elevated risk may be subject to additional verification, delay, cancellation, or other reasonable security measures.

26. Your Privacy Choices

Depending on your circumstances and applicable law, you may be able to:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request deletion where applicable;

  • Unsubscribe from direct marketing;

  • Manage certain cookie preferences;

  • Raise a privacy complaint.

To exercise a privacy-related right or make an enquiry, contact:

info@goddiva.shop

We may request reasonable information to verify your identity before processing certain requests.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations;

  • Our website;

  • Shopify services;

  • Technology;

  • Data handling practices;

  • Legal or regulatory requirements.

The current version will be published on goddiva.shop with the updated revision date.

We encourage customers to review this Privacy Policy periodically.

28. Contact Us

If you have questions, concerns, complaints, or requests concerning this Privacy Policy or the way we handle personal information, please contact:

goddiva.shop
Email: info@goddiva.shop

We will review privacy-related enquiries and respond as reasonably appropriate in accordance with applicable Australian law.